Incident and SIRS reporting, captured and escalated automatically
Ontvine is configurable incident management software for aged care and NDIS — capture incidents, manage a risk register, and route Serious Incident Response Scheme (SIRS) and NDIS reportable-incident workflows with notifications and a full audit trail.
Incident management that routes itself
Incidents don't wait, and neither do the clock-driven obligations that follow them. Ontvine is incident management software where you model your own incident types, the questions each one asks, the risk it carries and the workflow that follows — so a fall, a medication error or a safeguarding concern is captured once and then routed to the right people, with the right checks, automatically.
For serious incidents, that routing matters most. SIRS reporting software has to recognise a reportable event, start the right process, prompt the assessments and notifications it triggers, and keep an unbroken record of it all. Ontvine models that flow for you — and because it's configurable, you adjust it as categories, timeframes and definitions change, rather than waiting on a vendor release.
What you can model in Ontvine
Each area below is a starting point you can shape — not a locked module. Build the incident, risk and reporting processes your service actually runs.
Incident capture
Define your own incident types and forms — falls, medication errors, behaviours, injuries — with the fields, severity and people each one needs captured at the point of care.
SIRS workflow
Model the Serious Incident Response Scheme flow: recognise a reportable incident, trigger the right assessments, prompt notifications and track it to resolution.
NDIS reportable incidents
Configure NDIS reportable-incident categories, definitions and timeframes alongside aged care — one platform, the right process for each scheme.
Risk register
Link incidents to a living risk register — rate, treat and review risks, and connect them to the people, places and services they affect.
Notifications & escalation
Model rules that flag serious incidents, escalate by severity or timeframe and notify the people who need to act — with a person approving each step.
Audit trail & compliance
Keep a complete record of every incident, decision and notification — evidence that feeds straight into your quality and compliance reporting.
Learn moreWhy configurable beats fixed modules
Incident and SIRS rules don't stand still. Reportable categories are clarified, timeframes change, and aged care and NDIS define serious incidents differently — yet most incident software ships one fixed form and one fixed workflow. The moment the scheme moves, you're waiting on the vendor, or working around the gap with spreadsheets and email.
Ontvine is built on a living model you control. Define your own incident types, risk ratings, relationships and rules; automate the assessments, notifications and escalations that follow; and let the built-in AI assistant suggest incident types, rules and workflows as you build — always with a person approving the change, and a person approving any external report. It's configuration with a co-pilot, not autopilot.
We build it with you
Our Australian-based engineers embed with your team, learn how your care actually works, and build Ontvine around it — true vertical integration, not a rigid rollout or an army of consultants.
Incident & SIRS reporting questions
What is the Serious Incident Response Scheme (SIRS)?
The Serious Incident Response Scheme (SIRS) is an Australian regulatory scheme that requires approved aged care providers to identify, record, manage, resolve and report serious incidents involving the people in their care. Reportable incidents include things such as unreasonable use of force, neglect, unlawful or inappropriate sexual conduct, psychological or emotional abuse, unexpected death, and unexplained absence from care — each with reporting timeframes providers must meet.
Does it handle NDIS reportable incidents?
Yes. Because Ontvine is configurable, you can model NDIS reportable incidents alongside aged care SIRS — different categories, definitions, timeframes and routing. You define the incident types, the questions captured and the workflow that follows, so the platform fits the scheme you operate under rather than forcing one fixed process. More on NDIS & disability →
Can incidents automatically escalate and notify?
You can model rules that flag serious incidents, start the right workflow and send notifications to the people who need to act — by severity, category or timeframe. The platform routes and prompts; a person reviews and approves the actions and any external report, so escalation stays under human control.
Is there an audit trail?
Yes. Every incident, change, assessment, decision and notification is captured with a full audit trail, so you can show who did what and when — and the same record feeds your quality and compliance evidence. More on compliance & quality →
Is our data stored in Australia?
Yes. Ontvine is Australian-owned and hosted in Australia, so your data stays onshore.
See Ontvine for incidents and SIRS reporting
Book a demo or talk to our team about modelling incident capture, your risk register, and SIRS and NDIS reportable-incident workflows around how your service actually operates.